c- Lite

c-Lite is Carbyne’s ultimate incident connectivity platform. Connecting Emergency Call Centers (ECCs) with callers through live video, instant chat and accurate location, c-Lite creates a live environment that enables telecommunicators to minimize response time, increase response efficiency and ultimately save lives every day.

The Challenge

• Locating the event
  Legacy location solutions – ANI/ALI phase 1 and 2 – are poorly built for today. Most call-handling platforms don’t leverage the positioning capabilities of mobile devices. This makes calls from those who don’t know where they are, or who are not at an address (lake, ocean, forest, etc), challenging to find.

• Trying to “picture” the situation
  When trying to understand the nature of an emergency, call-takers are dependent on the verbal description of the caller. Legacy call-handling systems are unable to utilize the video capabilities of caller mobile devices.
• Communicating with callers who cannot speak
  With over 90% of PSAPs in the US still unable to communicate through chat or text functionality, being able to understand the situation when a caller is not in a position where they can speak becomes an enormous challenge for call-takers.

BENEFITS

• Simple Install, No Integration Needed
  c-Lite sits on top of your legacy CAD or Call-taking software, preserving your investment.

• Instant Messaging
  Unlike text, instant messaging triggers no notification tones on a caller’s phone, so call-takers can ensure that the caller really is OK without drawing unwanted attention to the caller.

• Call-Taker Controlled Video
  Live streaming video from caller smartphones increases situational awareness, helping to define the right resources for dispatch.

• Industry-Leading Device Location
  Device-based location for more calls than any other solution in Public Safety. Updated location provided throughout the call.

• Enter The IOT
  From smart city sensors to wearables and device-initiated calls to 9-1-1, Carbyne is bringing more and more actionable information to public safety, combining it with voice and forming a powerful, unified queue.
• Proactive, Worry-Free Servicing
  Carbyne’s NOC is constantly monitoring our solutions and addressing issues so that our clients don’t need to. In addition, we have a 24x7x365 phone support line staffed by skilled technicians.

Auto-Detect

The Next Step in AML and Phone Number Retrieval

In today’s Emergency Call Center environment, every second counts. Receiving accurate location and caller’s number is key for decision making and continuous communications.

Legacy location solutions – ANI/ALI phase 1 and 2 – are poorly built for today.
Most call-handling platforms don’t leverage the positioning capabilities of mobile devices. This makes calls from those who don’t know where they are, or who are not at an address (lake, ocean, forest, etc), challenging to find.

Carbyne’s Auto Detect solution, enables call takers to receive instant Accurate Mobile Location (AML) and a caller’s phone number with zero intervention by the call taker.