Call Center Triage by Corti

Triage for call centers

Receive guidance during all medical calls, ensuring that patient triage results in the best, most informed medical advice possible.

Save money and time while providing better healthcare for patients

• Better guidance using your own protocols
• Improve patient triage effectiveness
• Accelerated quality assurance of all calls

Saving a life

A mother contacts her local GP to enquire about her child’s fever and unusual rash. The mother mentions a recent camping trip, a detail missed by the doctor, who goes on to conclude that the child has Scarlet Fever.

However, an AI assistant has been listening to the call in the background, picking up key details throughout the consultation. It suggests that the doctor investigates the possibility of tick-borne diseases, helping the child get a life-changing diagnosis: Lyme Disease. The doctor recommends an immediate in-person consultation, resulting in the prescription of antibiotics.

Live recommendations for diagnosis

Receive live critical illness alerts during a call and be immediately directed to key advice and recommendations which you can act on.

With this safety net, dispatchers, nurses, doctors, and any medical call takers can act faster and with more confidence, while patients benefit from reduced medical error and more accurate decisions.

Optimized protocols to reduce over and under triaging of patients

You can analyze every call and build on the best practices to improve your protocol foundation.

Throughout the call, call takers are shown which questions lead to the most efficient and effective answers from patients.

Every interaction tracked to accelerate the analysis of all medical calls

Every day, calls in healthcare and medical call centers are conducted without being recorded and quantified.

Use learnings from historical calls to provide the foundation for accelerated analysis and performance management.