Rave 911 Suite

Smart911 Safety Profile

Anyone can create a Smart911 account, providing call takers with important details about themselves, their families and other household information. When they contact 9-1-1, call takers can instantly see their given information, including address, medical and mental conditions, photos and even details about pets. This allows for faster, more accurate dispatch and drastically reduced response times.

Rave 911 Suite Features

• Live Video Streaming and Two-Way Texting
  9-1-1 call takers and first responders can request a live video stream from bystanders and first responders on-site without an app or a NG9-1-1 network. Using Rave’s chat component, call takers can initiate two-way text conversations with any mobile caller.

• Secure and Useful Caller Notes
  Call takers can record notes about incoming calls, track the frequency of 9-1-1 calls from the caller’s phone number, and access an expanded view that displays both prior tickets and notes available for the caller’s phone number.

• Secure, Critical Facility Information
  Schools and businesses can provide accurate site details for 9-1-1 calls originating from any registered facility. Information can include floor plans, key personnel, utility shutoff locations, hazardous material, AED locations and more. This greatly improves first responders’ situational awareness and safety.

• Accurate Resident Data on Interactive Maps
  During a widespread critical event, emergency managers and 9-1-1 call takers receiving calls for help can easily identify residents in need of assistance, communicate with them, and use interactive web-based map interface to single out areas and send help.

Benefits of Rave 911 Suite

Rave provides powerful data and communication tools to save time and lives. 9-1-1 call takers are able to both enrich the data available to them during every call received and also resolve dropped calls faster by initiating two-way communications. If an emergency caller is nonverbal, becomes disconnected or has poor coverage, 9-1-1 call takers can easily contact them to send help or verify accidental dials. Additionally, aggregated 9-1-1 call data can be used by both 9-1-1 leaders and emergency managers to collaboratively respond to major emergencies by identifying the most significant problem areas.

• More Accurate Indoor Caller Location
  Rave’s enhanced location data gives 9-1-1 call takers improved, consolidated location information and refines mobile ALI locations into a single view. We collect location data from multiple sources, including Mobile ALI, Smart911, RapidSOS Clearinghouse and Rave-registered facilities.Rave 911 Suite has also been certified by the United States Department of Homeland Security under the SAFETY Act (Support Anti-terrorism by Fostering Effective Technology).

• Real-Time Situational Awareness
  First responders can easily access the rich flow of caller and premise information that improves situational awareness. First responders can view and interact with the Rave 911 Suite using a web browser on any Internet-enabled device.
• Usage and Activity Reports
  Key metrics, including the number of 9-1-1 calls answered by your PSAP, two-way communication usage, notes history and facility activity can be easily accessed. Leverage map-based call data to enable better staffing and funding decisions.