VOIP by Evolve

CRYSTAL CLEAR COMMUNICATION

This is Bob. Bob is the call-center operator. He is highly efficient and reaches high-score call-handling scores, keeping transfer rates low. The only thing he is concerned about is the call quality of his phone calls. There is a lot of background noise, especially when working from home, during the Covid crisis. He does not have a separate room, therefore his kids and his dog are making a lot of noise. He is worried to worsen his high-rank statistics, leading to low wages.

CALL EFFICIENCY

This is Elisa. Elisa is a call-center manager. Elisa likes her job, due to the use of the new cloud call center solution they installed recently. Now everything is a lot easier. Elisa can view the KPIs and statistics of her operators and is a lot more efficient. Elisa is constantly seeking ways to increase her turnover rates. At the moment Elisa is thinking about buying new sound-absorbing cubicles and improved noise-cancellation headsets to reduce the overall background noise. Noise cancellation headsets cost up to 300$. This is too expensive. She would love to have that feature integrated into their cloud solution and does not have to worry about this problem anymore.

AI SPEECH ENHANCEMENT

We can help both Bob and Elisa to make their life easier. We enable crystal clear communication with machines with the help of smart AI audio modules integrateable into cloud-call center software solutions. Our technology removes disturbing background noise and echo with high accuracy, removing the need for both noise cancellation headsets and sound absorbing cubicles. We solve Bob’s and Elisa’s problem and besides reducing the overall call center operating costs in the end. We add a value proposition to your customers, helping you to stand out from the market. This leads to happy clients and happy operators, boosting your revenue streams and efficieny. Have a look at our product teasers to understand how we can help you to integrate this fascintating technology into your software solution.

AI AUDIO DEMONSTRATION

In the following we provide some audio examples, recorded in an crowdy office space. The call-quality is very bad. You can click on the play button to listen to the audio examples provided. Using the switch on the side you can enable / disable our audio filter, removing unwanted background interference, enabling crystal clear communication.