Acta Mustang Customer Service Management Tool

Provide every customer with better service at a fraction of the time and cost.

Deliver seamless customer service

• Save tons of staff time, every day
  No longer type out lengthy instructions or manually link resources that result in back-and-forth email chains. We streamline your email workflows by storing blocks of customer support information as buttons that you click to answer customer questions and requests.
• Increase department consistency
  Supervisors prioritize delivering consistent messaging to customers across the team. Unify your team with our integrated support tool that allows your team to build consistent, clear responses to complex inquiries with fast, easy clicks.
• Increase customer satisfaction
  Streamlined workflows and faster turnaround times enable your department to offer an improved customer experience. Deliver better, faster service at a lower cost per customer served.
• Proactive problem-solving
  Automated data reports allow you to identify real-time bottlenecks in service delivery and where your constituents are getting stuck.
• Train new staff faster
  New staff members have all the information and tools they need to provide responsive service to customers from Day 1. No learning curve. Spend less time and resources getting new staff up and running.
• No need for new workflows
  We’re a customer support tool that lives in your email inbox. Staff won’t have to learn any new software or workflows. You can be up and running in 30 minutes or less.

Designed for Local Government
If your staff spends more than one hour a day responding to customers, Acta Mustang™ is a good fit for you. Start delivering faster, better customer service at a fraction of the time and cost.

• Building
  Permit Technicians regularly need to provide customers with information on how to set up accounts, navigate permit portals, pay invoices, and track permits.
• Human Resources
  HR professionals answer many recurring staff inquiries about benefits and internal policies.
• Public Utilities
  The #1 constituent request is always related to their water bill. Address high volumes of recurring, complex inquiries about water bills.

How it Works

A shared library of configurable templates that integrates into staff’s email inbox. By just clicking on these templates in their email, staff build comprehensive responses to resolve specific customer issues.

• Directly integrates into staff’s email inbox
• Reduces staff stress and creates a smooth experience both within and outside the organization
• Improves customer and staff satisfaction by ensuring customers get fast, consistent, and robust responses to pressing issues and concerns
• Eliminates the risk of liability when incomplete and unclear information results in legally bad customer outcomes
• Reduces department customer service costs by up to 81%
• 2-4 day implementation and onboarding time, making it one of the fastest solutions in the GovTech space
• Allows staff to focus on higher-value activities like processing invoices or strategic planning
• Centrally-managed knowledge base to ensure consistency and ease of maintenance
• Generates reporting on usage by team, staff-member and provides a breakdown of requests fielded by frequency