AI-POWERED CHAT SOLUTIONS BUILT FOR GOVERNMENT BY PEOPLE WHO KNOW GOVERNMENT
With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and provide better customer service.
Residents can get immediate answers to questions, make service requests, send personalized messages and get real-time alerts anytime.
CITIBOT COMMUNICATIONS PLATFORM
Our multi-channel communications platform has you covered with a suite of AI-powered chatbot solutions designed to facilitate easy communication and make government accessible for all.
Use all of our features or just select the ones that you need. Follow the links below to learn more about each product.
LIVE DATA + ANALYTICS
Keep track of rich analytics and search data for real-time decision making with your customized dashboard and monthly reports from our team.
Citibot chat solutions help local governments achieve operational excellence and provide a modern customer service experience for all residents.
With Citibot’s smart text messaging, web chat, and interactive text alerts, residents can get immediate answers to questions, make service requests, send personalized messages and get real-time alerts anytime.
AWARDS & ACCOLADES
- GovTech 100
- ELGL Haverford Award
- Citibot is trusted by local, county, and state governments and public agencies for communicating with the public.
WHAT WE DO
Citibot’s automated chat solutions are built for local government by people who understand local government.
NO APP TO DOWNLOAD
We help our municipal partners provide their residents better customer service, 24/7. Text-based services are provided via a dedicated phone number.
HOW IT WORKS
Local governments who use Citibot operate more efficiently with our fully integrated chat solutions.