Citibot Communications Platform Citibot Communications Platform Citibot Communications Platform

Citibot Communications Platform

Building trust between governments and residents with accessible chat communications
Citibot Felieze Arreglado Felieze Arreglado 42

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Overview

AI-POWERED CHAT SOLUTIONS BUILT FOR GOVERNMENT BY PEOPLE WHO KNOW GOVERNMENT
With Citibot’s smart text messaging, web chat, and interactive text alerts, governments can operate more efficiently and provide better customer service.
Residents can get immediate answers to questions, make service requests, send personalized messages and get real-time alerts anytime.

CITIBOT COMMUNICATIONS PLATFORM
Our multi-channel communications platform has you covered with a suite of AI-powered chatbot solutions designed to facilitate easy communication and make government accessible for all.
Use all of our features or just select the ones that you need. Follow the links below to learn more about each product.

LIVE DATA + ANALYTICS
Keep track of rich analytics and search data for real-time decision making with your customized dashboard and monthly reports from our team.
Citibot chat solutions help local governments achieve operational excellence and provide a modern customer service experience for all residents.
With Citibot’s smart text messaging, web chat, and interactive text alerts, residents can get immediate answers to questions, make service requests, send personalized messages and get real-time alerts anytime.

AWARDS & ACCOLADES

  • GovTech 100
  • ELGL Haverford Award
  • Citibot is trusted by local, county, and state governments and public agencies for communicating with the public.
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Details

WHAT WE DO

Citibot’s automated chat solutions are built for local government by people who understand local government.

NO APP TO DOWNLOAD

We help our municipal partners provide their residents better customer service, 24/7. Text-based services are provided via a dedicated phone number.

HOW IT WORKS

Local governments who use Citibot operate more efficiently with our fully integrated chat solutions.

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Expert Analysis

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Expert Analysis

City of Williamsburg’s

"After launching Citibot's Web Chat solution on our website, we noticed an immediate increase in customer service communications through the chatbot and less pressure on our communications team."

- Mark Barham, , IT Director

City of Williamsburg’s

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The Events Resource will launch in June.

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The Events Resource will launch in May.

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The Grants Resource will launch in 2022.

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The Innovation Opportunities Resource will launch in 2022.

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The Venture Capital (VC’s) Resource will launch in 2022.

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Applications for Phase 1 closed on March 21st

If you have questions about the phase 1 application, please email [email protected] .

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The Grant Portal Resource will launch in 2022.

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The Innovation Hq Resource will launch in August.

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The Pilot Applications Resource will launch in 2022.

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Product Builder

Innovators can add important details about their products, using the product builder, that will help end-users on the R2 Network identify their solutions and understand fit.

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R2 Learn

Resources to educate Entrepreneurs and First Responders on the unique challenges and opportunities in the public safety market. Search for courses, customize your library or add a course below.

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Events

In-person and online opportunities to engage with the public safety community around what's new in response and resiliency technology.

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Product Finder

First responders and public safety agencies can use the product finder to identify the technology solutions their agency needs to address response and resiliency challenges.

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Grant Portal

Public safety agencies will be able to use the Grant Portal to identify the grants they qualify to procure needed technology and resources. Entrepreneurs can use the grant portal to find funding to support the development of their technology.

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Venture Capital

Finding investors to support start-ups in the public safety market is a huge challenge. A growing list of institutions and individuals are helping to meet the critical need. This resource will help connect funding sources with venture-ready public safety technology companies.

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RFP Finders

Navigating the complex RFP world is a difficult process for most startups. The RFP Finder will help innovators identify qualifying procurement opportunities.

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Innovation Opportunities

Programs and challenges designed to help promote and support the growth of public safety innovation. Stakeholders can add opportunities and recruit participants, while innovators will be able to apply in just a few clicks.

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Celebrating 1 Year of the R2 Network

We'll celebrate the formal launch of the R2 Network with an eye towards the future. We will highlight what's to come from the Network designed to enable innovators and support end-users of the public safety industry.

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Stakeholder User Group

Stakeholders are the backbone of the public safety industry. Federal agencies, associations, distributors, corporations, and other service providers play a vital role in the innovation ecosystem. We're launching a dedicated Stakeholder user group in the R2 Portal to help streamline Stakeholder interaction on the Portal with admin like abilities to create programs, events, content, and even products. Stay tuned for continued feature releases to improve stakeholder functions through 2022.

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