The SPIDR Tech Platform
MODERN CUSTOMER SERVICE
Building upon best practices in the private sector — and driven by years of on-the-ground experience in law enforcement — the SPIDR Tech Platform is specifically designed to help law enforcement agencies improve public perception, decrease liability, and boost staff efficiency.
PROVIDE AN IMMEDIATE RESPONSE
Free up emergency lines by keeping callers in the loop.
When people call 911, they may be calling you on their worst day. Once a CAD Event gets generated in your CAD system, the platform begins sending templated text messages to your callers, keeping them informed and satisfied.
- ACKNOWLEDGE YOUR CALLERS
Once a CAD Event is generated in your CAD, the platform can automatically send an SMS to the caller, acknowledging the call and providing them with additional information and resources.
- INFORM YOUR CALLERS OF DELAYS
If a CAD Event is holding in your CAD for an extended period of time, the platform can automatically send an SMS to the caller, informing them and apologizing for the delay.
- CLOSE THE LOOP WITH YOUR CALLERS
Once a CAD Event is cleared, the platform can automatically send an SMS to the caller, asking them for feedback on their interaction.
Send text messages to your reporting parties automatically, in real-time.
Decide which CAD calls generate a text message to your reporting party.
Choose when a text message is sent and what it should say.
Keep your existing CAD, but modernize it through simple integrations.