Call center analytics
Make better sense of your medical call center and surrounding environment by analyzing every completed call, allowing call-takers to continuously improve.
- Track performance and increase quality standards
Start automatically recording and annotating every call.
By doing this, managers can review 100% of medical calls to identify inefficiencies, poor performance, or lack of protocol adherence, putting their quality assurance on auto-pilot.
You can also track the best performing call-takers and the specific questions that they ask.
- Receive more frequent feedback
Call-takers often receive infrequent feedback, meaning that the same mistakes could be made over and over again.
Receive frequent feedback by being automatically notified of performance against key success indicators, allowing you to consistently improve.
- Improve resource allocation
Resource allocation is central to increasing efficiency and improving patient care.
This requires that resources are more heavily deployed when necessary and saved when not needed.
- Increase efficiency to ensure resource maximisation
Gain an oversight of all calls, allowing you to use the necessary tools to prioritize resources.